Churn Rates Are Distorted (2/4)
Churn rates are invariably distorted and any attempt to act on these distorted metrics will be literally misguided.
Churn Rates Are Distorted (2/4)
Churn Rate Is A Useless Metric (1/4)
Churn Is The Truth
Churn is the speed limit of growth
One Thing You Can Do to Minimize Churn in a Recession
Does Churn Get Worse In A Recession?
How to advance your career in customer success
The Selling Podcast: Greg Daines on Retention
Customer Experience is a Flop!