How can we help?
Meet our retention experts.
Collectively, Jeff and Matt bring 20+ years of leadership and retention expertise to the table. Both holding prior VP and department-level leadership positions in Customer Success, Support, and Operations, they are experts at executing full-scale, cross-department retention strategies with proven success.
Our core team is intentionally focused on providing the correct principles, playbooks, and skills that align everything to producing customer results and increasing retention.