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Meet our retention experts.

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Jeff Moss

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Matt Evans

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Collectively, Jeff and Matt bring 20+ years of leadership and retention expertise to the table. Both holding prior VP and department-level leadership positions in Customer Success, Support, and Operations, they are experts at executing full-scale, cross-department retention strategies with proven success. 

Our core team is intentionally focused on providing the correct principles, playbooks, and skills that align everything to producing customer results and increasing retention. 

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