Our Playbooks Drive Results
89%
Reduction in Early Customer Churn
84%
Decrease in Rep Onboarding Time
6x
Improvement in
Customer Renewals
100%
Reps report greater confidence on calls
Empower Your Teams With The Essential Playbooks
We offer four training programs to increase customer retention, improve rep performance, and enable teams to scale.
CUSTOMER
RESULTS
STRATEGY
ALIGNING TO CUSTOMER RESULTS
BEHAVIOR CHANGE
ONBOARDING
ENABLING CUSTOMER BEHAVIOR CHANGE
EXECUTIVE
BUSINESS
REVIEW
ACHIEVING CUSTOMER RESULTS
CUSTOMER RISK MANAGEMENT
MANAGING HIGH-RISK CUSTOMERS
Each of our four programs is tailored to your company, your teams, and your unique results.
LIVE TEAM PLAYBOOK TRAINING:
1. THE CUSTOMER RESULTS STRATEGY
About the course
High customer retention starts with aligning all internal teams and processes to achieve measurable customer results.
This playbook course teaches you everything you need to identify the exact results that matter to your customers and build a repeatable playbook for aligning to those results with your customers.
Additionally, we'll teach you how to effectively implement and rollout this playbook to all of your customers at scale.
CUSTOMER
RESULTS
STRATEGY
Duration:
-
8 weeks, 2 hours per week
Who is this for?
-
Customer Success
-
Support Agents
-
Account Executives
-
BDRs & SDRs
-
Revenue Team Leaders
-
Full Team Participation
What You'll Get With This Course:
The right strategy that is scalable & repeatable for each of your customers.
4 essential power skills for mastering customer engagement and results.
Desk guides, presentation decks, and on-demand sessions.
The Customer Results Strategy Certification to share on LinkedIn
LIVE TEAM PLAYBOOK TRAINING:
2. BEHAVIOR CHANGE ONBOARDING
About the course
Achieving first results in onboarding is one of the biggest leverage points we have in driving high retention.
However, often a customer won't achieve those first results because they didn't make key behavior changes essential to their success.
The Behavior Change Onboarding course gives your teams the precise skills and processes to run effective customer meetings, commit them to the right behaviors, and ensure they achieve their first results.
BEHAVIOR
CHANGE
ONBOARDING
Duration:
-
8 weeks, 2 hours per week
Who is this for?
-
Onboarding Reps
-
Customer Success Reps
-
Support Agents
-
Account Executives
-
Revenue Team Leaders
-
Full Team Participation
What You'll Get With This Course:
Results driven onboarding process that pinpoints success for your customers
4 key power skills for delivering results and measuring outcomes
Desk guides, presentation decks, and on-demand sessions
The Behavior Change Onboarding Certification to share on LinkedIn
Tailored Training Programs. On-Demand.
Each of our four training programs comes with on-demand content that provides both supplementary training and ongoing reinforcement of your new skills.
Additionally, your team will have lifetime access to our template library, stocked with ready-to-use presentations, skill guides, templates, and more.
LIVE TEAM PLAYBOOK TRAINING:
3. EXECUTIVE BUSINESS REVIEW
About the course
Achieving continual results for each of your customers is key to long-term retention and expansion. The problem arises when Customers don't perceive significant value because they're not systematically measuring the results they're getting.
Often, teams try to solve this by deploying a monthly check-in that is riddled with things that don't matter to the customer and doesn't work.
The Executive Business Review course teaches your team everything needed to systematically measure and materialize customer results, and deploy the repeatable and scalable engagement that your customers will actually love to attend.
EXECUTIVE
BUSINESS
REVIEW
Duration:
-
8 weeks, 2 hours per week
Who is this for?
-
Customer Success Reps
-
Account Managers
-
Account Executives
-
Revenue Team Leaders
-
Full Team Participation
What You'll Get With This Course:
The right strategy that is scalable & repeatable for each of your customers.
4 advanced power skills for measuring and materializing results
Desk guides, presentation decks, and on-demand sessions.
The Executive Business Review Certification to share on LinkedIn
LIVE TEAM PLAYBOOK TRAINING:
4. CUSTOMER RISK MANAGEMENT
About the course
Effectively managing at-risk customers can only be done proactively and predictively. You're losing customers if you're still relying on health scores made up of reactive lagging indicators.
The Customer Risk Management course arms your team with everything needed to track and predict at-risk customers, manage risk proactively, effectively escalate when necessary, and ultimately, prevent unnecessary customer churn.
CUSTOMER
RISK
MANAGEMENT
Duration:
-
8 weeks, 2 hours per week
Who is this for?
-
Customer Success Reps
-
Account Managers
-
Account Executives
-
Revenue Team Leaders
-
Full Team Participation
What You'll Get With This Course:
An precise process for predicting, reporting, and mitigating customer risk.
4 advanced power skills to track and prevent customer churn
Desk guides, presentation decks, and on-demand sessions.
The Customer Risk Management Certification to share on LinkedIn
Katie Ahrens
Services Success Manager
These sessions were invaluable and genuinely helped polish my professional skills. The information is digestible and presented in a way that is easy to retain and recall during customer calls. I could feel the difference in my conversations as these skills became more and more habitual.
ChurnRX team members lived everything that they teach from prior industry knowledge. What they teach is easy to implement quickly, and it is effective. They are also accessible, which is extremely useful when we were trying to implement these systems.
Casey Pierce
Director of CS
Sr. Manager, CS
Katya Buratovich
How Do We Ensure Your Success?
BEFORE
Pre-Training
We meet with you before training starts to learn and understand your unique use case and team needs.
DURING
Tailored Fit
We take our proven methods and tailor the training, workshops, and exercises to your specific teams.
AFTER
Support
Once a client, always a client. We'll be a resource you can contact for additional guidance and support.
Example Training Guides & Templates
A small sample of our training & resource library, which is available to each one of our clients. For life.
