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Provide your team with the Power Skills they need to fight churn with ChurnRX's Live Expert Training.

Expert Training for Revenue Teams to improve retention and scale. 

Conventional methods produce conventional results.
See the impact of our unconventional yet proven playbooks and skills. 

89%

Reduction in Early Customer Churn

84%

Decrease in Rep Onboarding Time

100%

Reps report having greater confidence on calls

150+

Certifications issued in 2023

Up-skill your people with the right training.

Our three expert training programs have proven to increase customer retention, improve rep performance, and enable departments to scale.

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CORE
POWER
SKILLS
REVENUE TEAMS
The key skillsets needed for all Revenue Team employees.
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ADVANCED
POWER
SKILLS
CUSTOMER SUCCESS
Next level skills for seasoned Customer Success professionals.
LEADERSHIP POWER
SKILLS
REVENUE  LEADERSHIP
Proven leadership development  for current and emerging leaders. 

Each of our three programs is tailored to your company, your teams, and your unique mission. 

Core Power Skills Training
The Key Skills for All Revenue Team Reps

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CORE
POWER
SKILLS
REVENUE TEAMS

Duration:​

  • 4 weeks, 2 hours per week

Participants:​

  • Teams of 5+

  • Private Team Training

Who is this for?​

  • Customer Success Managers

  • Account Managers

  • Support Agents

  • Account Executives

  • BDRs & SDRs

  • Revenue Team Leaders

Training Outcomes:

  • Better customer retention 

  • Improved Rep Skills
  • Improved Rep Confidence
  • Identify true customer goals
  • Scalable new hire training
  • Revenue Team Certification 

SCHEDULE

• The 3 Laws of Customer Retention
• Identifying Customer Goals and Key Results

• Successful Customer Workshop

CORE CUSTOMER POWER SKILLS

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• Power Statements

• Start With Why

• Upleveling

• Set The Target

x8

• Meeting on Purpose

• Starting With Purpose

• Redirecting

• Driving Next Steps

TEACHING METHODS

  • Private, tailored training for your company and teams

  • Live training sessions with direct feedback

  • Rep and Manager Workshops

  • Real-time role plays and exercises

  • Downloadable guides, decks, scripts, and templates

Key Skills Traiing

“Working with Jeff through the 8 Power Skills greatly helped me hone in on how to effectively identify customers' concerns and establish a specific strategy on how they will achieve results.

The structure of this method gave me confidence in how to drive the conversation forward and properly show a customer how they know they will win.”

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Ian Nyberg
Account Executive, Drip
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Advanced Customer Power Skills:
Next Level Skills For Customer Success Teams 

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ADVANCED CUSTOMER POWER-SKILLS
CUSTOMER SUCCESS

Duration:​

  • 4 weeks, 2 hours per week

Participants:​

  • Teams of 5+

  • Private Team Training

Who is this for?​

  • Customer Success Managers

  • Account Managers

  • Customer Success Leaders

Training Outcomes:

  • Increased Customer Retentio

  • Ability to predict customer risk
  • Decrease issue resolution time
  • True Customer Health Report
  • Advanced Customer Sucess Certification

SCHEDULE

• Leading vs. Lagging Indicators

• True Root Causes of Churn

• How to Identify At-Risk Customers

ADVANCED CUSTOMER POWER SKILLS

• Key Customer Actions

• Committing to Action

• Following Up

• Acknowlogize

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x7

• Escalating on Purpose

• Anchor to Results

• Headlines Method

TEACHING METHODS

  • Private, tailored training for your company and teams

  • Live training sessions with direct feedback

  • Rep and Manager Workshops

  • Real-time role plays and exercises

  • Downloadable guides, decks, scripts, and templates

  • Mock Process Modelling

Advanced Power Skills

Tailored Training Programs. On-Demand. 

Each of our three training programs comes with on-demand content that provides both supplementary training and ongoing reinforcement of your new skills. 

 

Additionally, your team will have lifetime access to our template library, stocked with ready-to-use presentations, skill guides, templates, and more.

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Leadership Power Skills:
Proven Skills For Current & Emerging Leaders

LEADERSHIP
POWER
SKILLS
REVENUE LEADERSHIP

Duration:​

  • 4 weeks, 2 hours per week

Participants:​

  • Leadership Teams of 2+

  • Private Team Training

Who is this for?​

  • Revenue Team Leadership

  • VP's, Directors, Managers

  • Sales, CS, Operations

Training Outcomes:

  • Become expert leaders

  • Improved customer retention

  • Reduce Team & Rep Burnout

  • Ability to scale your teams
  • Effective Team Operations
  • Cross-Departmental Alignment
  • Expert Leadership Certification

SCHEDULE

• Five Core Management Principles
• Leadership vs. Management

• Managing to Correct Expectations

LEADERSHIP POWER SKILLS

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• Quality Monitoring

• Effective 1x1's

• Team Meetings

• Employee Success Strategy

• Role Play Method

• Measure & Materialize Results

x6

TEACHING METHODS

  • Private, tailored training for your leadership teams

  • Live training sessions with direct feedback

  • Leadership workshops and follow-throughs

  • Real-time role plays and exercises

  • Downloadable guides, decks, scripts, and templates

  • Mock Process Modelling

Leadership Development Program

Meet Your Expert Retention Trainers

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Jeff Moss

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Greg Daines

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Matt Evans

Experience matters. Every trainer at ChurnRX has personally experienced every aspect of our training in their professional careers—from owning customer accounts and managing teams, to scaling high-performing departments and organizations. 

Our team leverages their own personal experiences along with battle-tested templates and guides to help your teams learn quickly and effectively. 

Meet your trainers

How Do We Ensure Your Success?

BEFORE

Pre-Training Sync

We meet with you before training starts to learn and understand your unique use case and team needs. 

DURING

Tailored Fit

We take our proven methods and tailor the training, workshops, and exercises to your specific teams.

AFTER

Post-Training Support

Once a client, always a client. We'll be a resource you can contact for additional guidance and support. 

Example Training Guides & Templates

A small sample of our training & resource library, which is available to each one of our clients. For life.

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Training Guides

Ready to up-skill and scale your teams?
Book your discovery call today!

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