Rapidly Transform Your Retention With Our Expert Consulting

Our team of world-class retention and growth experts are armed with battle-tested methodologies for creating radical improvements that scale across your entire organization.

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Customer Retention Strategy

Customer retention is achieved when a company aligns every department with delivering customer results.

 

We design your most effective strategy using your data:

  • Expert customer data analysis

  • Executive Customer Retention Training

  • Tailored strategy with actions for each department

  • Retention Tracking for measuring improvement

Contact us now to start designing your Retention Strategy →

 

Ideal Customer Profile

In recurring revenue businesses, your Ideal Customer Profile (ICP) is about who retains the most NOT who could buy or use your product.

 

To establish your Ideal Customer Profile we:

  • Conduct a Retention Data Analysis to find your ICP

  • Study the business use case of your ICP to identify opportunities

  • Setup a dashboard for operating to your ICP

Contact us today to find your true ICP →

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Customer Behavior Analysis

The most effective way to impact churn across your customer base is to find out the key behaviors your successful customers are doing and bring them to your failing customers.

 

In our Customer Behavior Analysis, we do that by:

  • Identifying your top 10 most successful customers

  • Conduct multiple customer behavior Interviews

  • Prioritize the key customer behaviors

  • Provide a strategy for implementing key behaviors

Contact us today to start learning from your customers

 

Internal Customer Process Analysis

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Every team that engages the customer from marketing and sales to onboarding and customer success has an impact on how they retain.

Our Internal Customer Process Analysis includes:

 

  • Internal Process Leader Interviews (Marketing, Sales, Onboarding, and Customer Success)

  • Identify misalignment between customer-facing departments

  • Priority list of high-impact opportunities for process improvement

Contact us now to analyze your customer processes →

Executives & Leadership Consulting

Customer retention is achieved when a company aligns every department to delivering customer results.

 

We design your most effective strategy using your data:

  • Expert customer data analysis

  • Executive Customer Retention Training

  • Tailored strategy with actions for each department

  • Retention Tracking for measuring improvement

Contact us now to start designing your Retention Strategy →

 

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