Know your churn type.
Solve your churn.
You can’t fix your churn if you don’t know what kind of churn you have. Discovering your precise churn type is essential to identifying your ultimate churn-fighting strategy.
What kind of churn do you have?
You can’t fix your churn if you don’t know what kind of churn you have. Fighting churn successfully depends on your ability to focus your limited resources where they will have the highest impact. Our proprietary Real Churn™ analytics reveals your precise churn type and points you to the exact actions you can take to solve it.
How severe is your churn?
Conventional churn metrics are useless because they tell you nothing about what is causing your churn and what to do about it. Our proprietary Real Churn™ Dashboard shows clearly how severe your churn actually is, and benchmarks your churn against our continually expanding Customer Dataset drawn from real companies like yours.
How is your churn trending?
Companies often experience unexplainable fluctuations in churn over time or even rapid increases in churn seemingly out of nowhere. These are actually the result of the fundamental flaws in conventional churn rate metrics.
Our Real Churn™ Trend solves this by measuring how your churn and retention are actually changing over time. This enables you to see the real impact your retention efforts are having on reducing your churn.
How is churn impacting your growth?
Churn is critical because it directly impacts your profitability and growth. The essential way to visualize churn is relative to your customer sales growth. Our Real Churn™ Growth Impact reveals exactly how your churn is impacting your growth and visualize the growth impact of reducing churn. This enables you to set goals and effectively prioritize your limited resources to drive faster growth.