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Become a Part of the World's Largest Churn Benchmark

How Does Your Churn Compare?

Join the benchmark to see the latest trends and get actionable insights to drive your retention.

Get your copy of the 2023 Churn Benchmarks Report

What's the Process?


Data Template

We'll provide the exact data template for you to supply your data. Don't worry, its incredibly simple!

We'll provide the exact data template for you to supply your data. Don't worry, its incredibly simple!

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Schedule the Analysis

Once your data is prepped, use the Link below to schedule your Churn Analysis and expert readout. 

30-Minute Walkthrough

We'll walk through your custom analysis with anyone you'd like to attend (hint: exec's love this report).

Preparing Your Data is Simple!

Follow these 5 easy steps

Watch in less than 2 minutes

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Download the Data Template

To get the data template, click the button below to fill out the form with the following: 

  • Name

  • Email 

  • Company

From there, you'll receive an email with a secure link to your data template. 

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Enter One Row Per Customer

When exporting and pasting your data into the template, make sure you're entering only one row per customer. 

This will ensure no duplicate customers are added, which can potentially skew your analysis. 

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Add Additional Attributes

The data template comes with 12-pre-populated columns of data. Use these columns to add any additional customer attributes that we'll use to test during your churn analysis. 

If you're not currently tracking all of these attributes, no worries! Just leave those columns blank. 

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Review & Finalize Your Data

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There are two main things to watch for when reviewing your data:

  1. Don't use confidential customer information. 

    • Instead of using a Customer's Name, use a Client ID

    • If you don't have an ID, leave this column blank

  2. Keep "End Dates" blank for active customers

    • Add all of your customers to the sheet

    • But only include a date if the customer has churned

    • The date used will be the customer's churn date

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Schedule Your Analysis

This call is 30 minutes long and we'll dive deep into your data with our proprietary Churn Type analysis make sure you truly understand your churn—and what you can start doing today. 

Ready to schedule your call? Click below to view our calendar. 

Data Prep

Let's Get Started!

Fill out the form to grab time on our calendars

Schedule Your Churn Consult

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  • Learn how you compare to other companies

  • Full Analysis with the right churn metrics to track

  • Find out if your churn is getting better or worse

  • Reveal how churn is impacting your growth

  • Identify the top things you can do today

  • Detailed walkthrough of your report 

Get Started Free

What Our Clients Are Saying

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Selina Eizik, COO

Working with ChurnRX, we were able to not only efficiently scale our Customer Success efforts but also drive improved retention.  They helped us to implement key processes, educate our teams and drive greater value to our customers.

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Mark Bissell, CCO

 It is always exciting to sit with a true expert who has a passion for their craft... I was amazed by ChurnRX's level and depth of knowledge.

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Star Hofer, CCO

The insights that ChurnRX was able to provide changed how I articulate churn to our leadership and the board. They also pointed out in the data where we made changes in CS that impacted retention in a meaningful way, which was so validating.

Ready to Schedule Your Expert Consult?

Once you have your data template ready, select a date that works best for you.

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