Churn Strategies Newsletter (4/31/23)
This week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...
Churn Strategies Newsletter (4/31/23)
Churn Strategies Newsletter (3/24/23)
HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
3 THINGS SALES CAN DO TO IMPROVE RETENTION NOW
3 KEYS TO COMPENSATION FOR CUSTOMER SUCCESS
WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?
The 7 Deadly Sins of Customer Success
It's not enough to deliver value every day
Does customer adoption lead to customer results, or is it the other way around?