HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
"First get a customer to renew, and THEN expand the account." Wrong. Our research shows that this thinking is actually backward...
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Greg Daines
Jan 12, 20232 min
3 THINGS SALES CAN DO TO IMPROVE RETENTION NOW
How you sell has a huge impact on customer retention. Here are 3 proven ways sales can start boosting retention right away... â‘ IDENTIFY...
Greg Daines
Nov 8, 20222 min
WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?
A massive wave of layoffs at companies like Twitter, Stripe, Opendoor, Shippo, Gem, and Facebook is likely only the beginning of a tough...
Greg Daines
Nov 2, 20221 min
It's not enough to deliver value every day
New research proves that even if you consistently drive measurable value, you'll still likely lose the customer. Why? Because, customer...
Greg Daines
Sep 21, 20221 min
CAN YOU REALLY "RESCUE" CUSTOMERS?
There’s nothing like the feeling you get when you’ve brought a customer back from the brink of cancellation. You’re a hero and your value...
Greg Daines
May 25, 20221 min
Customer Experience is a Flop!
Did you know that customers who've had bad experiences stay an average of TWICE AS LONG as customers who haven't? It's a strange paradox,
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