Churn Is The Truth
No matter what you believe about your business... • what you think you do and how well you think you do it, • who you think your ideal...
Churn Is The Truth
Churn is the speed limit of growth
One Thing You Can Do to Minimize Churn in a Recession
Does Churn Get Worse In A Recession?
Customer Experience is a Flop!
The Ultimate Customer Early-Warning System
4 Types of CSM (download)
The 4 Types of CSM
Your Company Is NOT Customer-Centric!