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This week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...

• My 5-Point Emergency Churn Strategy • There Can Never Be Too Many Tickets! • VIDEO: How do I define a "Customer Result"? • more...

"First get a customer to renew, and THEN expand the account." Wrong. Our research shows that this thinking is actually backward...

I just got off the phone with an executive who needed some quick advice on improving their compensation plan for CSMs. While it's fresh...

A massive wave of layoffs at companies like Twitter, Stripe, Opendoor, Shippo, Gem, and Facebook is likely only the beginning of a tough...

① PRIDE: Our product is amazing and creates phenomenal results for customers. TRUTH: Technology doesn't produce results, customer...

Obviously customers won't get results unless they make use of the new solution. But that just begs another question: Why don't all...

Most salespeople misunderstand what conversation they are having with prospects, and this impacts both sales success and churn. How? Most...

You can't get better results unless you change your behavior. The same applies to customers. Their results won't improve as long as they...