Churn Strategies Newsletter (4/31/23)
This week: DATA STORY: What's the impact of fumbling the Sales to Customer Success hand-off? PODCAST: 10 Customer Churn Benchmarks for...
Churn Strategies Newsletter (4/31/23)
Churn Strategies Newsletter (3/24/23)
HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
3 KEYS TO COMPENSATION FOR CUSTOMER SUCCESS
WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?
The 7 Deadly Sins of Customer Success
Does customer adoption lead to customer results, or is it the other way around?
The REAL Sales Conversation
Just say NO when customers ask you to do this...