Blog
Churn Strategies Newsletter (4/31/23)
Churn Strategies Newsletter (3/24/23)
HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
3 KEYS TO COMPENSATION FOR CUSTOMER SUCCESS
WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?
The 7 Deadly Sins of Customer Success
Does customer adoption lead to customer results, or is it the other way around?
The REAL Sales Conversation
Just say NO when customers ask you to do this...
Sell Results NOT Features
Your ideal customer is whoever you can make the most money.
Why does "LAND AND EXPAND” usually turn out more like “LINGER AND EXIT"?
WHAT ABOUT THE CUSTOMER SATISFACTION PARADOX?
Can you "touch" customers too much?
CAN YOU REALLY "RESCUE" CUSTOMERS?
“Customer bonding is the driving force in strategy.” - Arnaldo Hax
The Powerful Alternative to Churn Rate (4/4)
Churn Rates Lie (3/4)
Churn Rates Are Distorted (2/4)
Churn Rate Is A Useless Metric (1/4)