We Drive Improved Results
89%
Reduction in Early Customer Churn
84%
Decrease in Rep Onboarding Time
100%
Reps report having greater confidence
150+
Certifications issued in 2023
Level up your people with customer power skills training
Our expert skills programs have proven to increase operational efficiencies, improve rep performance, and enable departments to scale.
CUSTOMER RESULTS
POWER SKILLS
FOR ALL REVENUE TEAMS
The key skillsets needed for all Revenue Team employees.
CUSTOMER RISK
POWER SKILLS
CUSTOMER SUCCESS
Next level skills for seasoned Customer Success professionals.
Each of our programs is tailored to your company, your teams, and your unique mission.
LIVE TEAM SKILLS TRAINING:
CUSTOMER RESULTS POWER SKILLS
About the course
High customer retention starts and ends with achieving measurable customer results. This course will teach your team how to identify your customers' results, speak more confidently to motivate customers to change, and take charge of their customer meetings to get customers all the way to success.
CUSTOMER RESULTS
POWER SKILLS
Duration:
-
4 weeks, 2 hours per week
Who is this for?
-
Customer Success Reps
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Support Agents
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Account Executives
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BDRs & SDRs
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Revenue Team Leaders
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Full Team Participation
SCHEDULE
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Mindset Shift: The 3rd Law of Customer Retention
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Power Skill 1: Upleveling
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How to identify your customer's key results
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Power Skill 2: Set the Target
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How the customer's key result will be defined and measured
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Why do you need this course?
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Increase your team's leverage working with customers by identifying their key results
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Improve your team's ability to change customers and get them to act
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Shift your team from reactive to proactive by giving them the skills to drive customer meetings
“Working with Jeff through the 8 Power Skills greatly helped me hone in on how to effectively identify customers' concerns and establish a specific strategy on how they will achieve results.
The structure of this method gave me confidence in how to drive the conversation forward and properly show a customer how they know they will win.”
Ian Nyberg
Account Executive, Drip
LIVE TEAM SKILLS TRAINING:
CUSTOMER RISK POWER SKILLS
About the course
Engaging at-risk customers doesn't start when customers ask to cancel. Instead, it starts the minute they become a new customer. This course teaches your team how to prevent customer risks, manage risks when they do occur, and properly escalate customers when necessary.
CUSTOMER
RISK
POWER SKILLS
Duration:
-
4 weeks, 2 hours per week
Who is this for?
-
CSMs
-
Account Managers
-
Onboarding Specialists
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Customer Retention Reps
SCHEDULE
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Mindset Shift: The 6 Drivers of Churn
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Power Skill 1: Identifying Customer Risk
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How to identify the primary reason the customer is at risk
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Power Skill 2: Designing a Risk Solution
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How to create a plan to resolve the customer risk indicator
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Why do you need this course?
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Increase your team's ability to identify customer risk and resolve it
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Standardize how customer risk is defined and discussed within your team
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Improve your team's confidence in addressing customer escalation
How Do We Ensure Your Success?
BEFORE
Pre-Training Sync
We meet with you before training starts to learn and understand your unique use case and team needs.
DURING
Tailored Fit
We take our proven methods and tailor the training, workshops, and exercises to your specific teams.
AFTER
Post-Training Support
Once a client, always a client. We'll be a resource you can contact for additional guidance and support.
Specialized Skills Training. On-Demand.
Each of our skills training programs comes with on-demand content that provides both supplementary training and ongoing reinforcement of your new skills.
Additionally, your team will have lifetime access to our template library, stocked with ready-to-use presentations, skill guides, templates, and more.
Example Training Guides & Templates
A small sample of our training & resource library, which is available to each one of our clients. For life.
