MiniCourses
Total Customer Strategy MiniCourses are precision playbooks and skills that give you a leg-up in your role. Designed to be punchy and to the point, these trainings are the perfect tools for any individual looking to quickly level up their abilities in working with customers.
Proven Content
These MiniCourses have been carefully crafted to be the exact thing that will level up your performance and abilities. No fluff or filler material added.
Simple Application
Each MiniCourse takes less than 30 minutes to complete, and comes with skills guides and templates to make sure you can apply your learnings instantly.
Immediate Results
The skills you'll learn have on-the-spot, real-world applications. This means you'll immediately begin to see improvements and results.
How to Operate
Strategically With Customers
The Customer Results Strategy is the ultimate playbook to operate strategically with customers. You'll learn exactly what results you drive, how to measure them, and precisely what your customers must do to achieve long-term value.
Stop wasting time with "out of the box" strategies that don't work, and start using the one that does—the Customer Results Strategy.
What You'll Get:
How to Operate
Strategically With Customers
What You'll Get →
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The Customer Results Strategy Playbook
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Step-by-step playbook walkthrough
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Scripting guides and playbook template
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The ability to implement this playbook today
Description of what the power skill is goes here
3 Steps to Speak
Confidently With Customers
The words you use with customers matter. They impact both the customer’s confidence in you and your confidence in yourself. We often attempt to sound “nice” but undermine what we need to communicate with the customer.
By implementing the Power Statements Skill, you’ll immediately improve your confidence and the impact you have with your customers.
What You'll Get:
3 Steps to Speak
Confidently With Customers
What You'll Get →
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Power Statements Skill
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Step-by-step learning with practice examples
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Downloadable Power Skill guide and desk-reference
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The ability to implement this Power Skill today
Description of what the power skill is goes here
How to Plan
Productive Customer Meetings
Customer meetings can become routine and disconnected from the customer’s strategic priorities. Every encounter with a customer is an opportunity to move that customer towards their key results, and yet, we don’t take that opportunity.
The Meeting On Purpose Power Skill is not another way to plan a meeting agenda. Instead, It’s the proven way to ensure every customer meeting drives customer results.
What You'll Get:
How to Plan
Productive Customer Meetings
What You'll Get →
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The Meeting on Purpose Power Skill
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Step-by-step learning and practice examples
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Downloadable Power Skill guide and desk-reference
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The ability to implement this Power Skill today
Description of what the power skill is goes here
The Best Way to
Begin Customer Meetings
Have a hard time getting customers to engage with you or to stay on track during a call? Most customer meetings can be doomed before they start, and most people don’t realize why. How you set up and start your meetings in the first 60 seconds is crucial to setting the stage for the rest of the call.
The Starting Meetings With Purpose Power Skill will empower you to confidently run meetings and prevent customers from taking the meeting off track.
What You'll Get:
The Best Way to
Begin Customer Meetings
What You'll Get →
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The Starting Meetings With Purpose Power Skill
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Step-by-step learning and practice examples
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Downloadable Power Skill guide and desk-reference
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The ability to implement this Power Skill today
Description of what the power skill is goes here
4 Steps to Stay In
Control of Customer Meetings
We’ve all been in meetings where the customer hi-jacks the agenda and brings up unrelated topics that throw the discussion off course. It can be challenging to manage these conversations without coming off as dismissive or rude.
The Redirecting Power Skill gives you the exact tools needed to keep meetings on track and maintain control of the conversation, all while being interested and respectful of your customer.
What You'll Get:
4 Steps to Stay In
Control of Customer Meetings
What You'll Get →
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The Redirecting Power Skill
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Step-by-step How-to's and practice examples
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Downloadable Power Skill guide and desk-reference
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The ability to implement this Power Skill today
Description of what the power skill is goes here
How to Drive & Schedule
Next Steps with Customers
Have a hard time scheduling or getting customers to show up to calls? Often, we lose momentum with customers because we’re not proactively aiming ahead in our strategy, leading to low engagement, lack of measurable results, and churn.
The Driving Next Steps Power Skill will empower you to quickly drive momentum, schedule the right next steps, and get customers to show up.
What You'll Get:
How to Drive & Schedule
Next Steps with Customers
What You'll Get →
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The Driving Next Steps Power Skill
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Step-by-step teaching and practice examples
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Downloadable Power Skill guide and desk-reference
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The ability to implement this Power Skill today
Description of what the power skill is goes here
