HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
"First get a customer to renew, and THEN expand the account." Wrong. Our research shows that this thinking is actually backward...
HUGE CUSTOMER SUCCESS MISTAKE → "First get a customer to renew, and THEN expand the account."
3 THINGS SALES CAN DO TO IMPROVE RETENTION NOW
3 KEYS TO COMPENSATION FOR CUSTOMER SUCCESS
WILL CUSTOMER CHURN GO UP IF YOU LAY OFF CUSTOMER SUCCESS REPS?
The 7 Deadly Sins of Customer Success
It's not enough to deliver value every day
Does customer adoption lead to customer results, or is it the other way around?
The REAL Sales Conversation
Just say NO when customers ask you to do this...